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These terms set out how your 22ee account works, what you agree to when you use it, and how we handle your access across devices. Your use of this platform depends on your local law and eligible regions — read these terms before you start.
When you open a 22ee account, you enter into an agreement with us that covers how you access the platform, how transactions are processed, and how disputes are handled. These terms apply to all activity on your account — including deposits made through bKash, Rocket, or Bank Transfer, withdrawals back to your registered wallet, and any account changes you request through our support routes. We may update these terms when our services change or when local regulatory requirements shift. When we do, we will note the revision date at the top of this page. Continued use of your account after a revision means you accept the updated terms. If you disagree with a change, you may close your account by contacting our support team before the revision takes effect. Access to 22ee and the services described here depends on your local law and the eligible regions we serve. We do not represent that every feature is available in every location. Where local law restricts access, those restrictions apply regardless of what this page describes. If you are unsure whether your region is eligible, check the account registration page or reach out through the support routes listed below before depositing funds.
Understanding the scope of this policy helps you know where these terms apply and where separate rules or third-party agreements take over.
These terms govern how you log in, manage your profile, reset credentials, and maintain your account in good standing. Device continuity — staying signed in across mobile and desktop — is subject to the session rules described in your account settings.
Deposits and withdrawals processed through bKash, Rocket, or Bank Transfer are covered by these terms alongside the payment provider's own conditions. We are responsible for recording the transaction on your account wallet; the payment rail's own rules govern the transfer itself.
Game content supplied by studios available in the lobby is governed by the terms of those content providers. We make that content accessible through your account but do not author the underlying game rules or payout structures.
Links to external sites, payment processors, or identity verification services operate under their own terms. We are not responsible for the policies or practices of those third parties, and these terms do not extend to them.
You have several practical options for managing your account and the data we hold on it. To review your transaction history, open the account wallet section after signing in — deposits, withdrawals, and balance adjustments are listed there with timestamps. If you notice an error in your account details, such as a mismatched name or an outdated contact number, you can submit a correction request through the support form or by writing to our support address. If you want to understand what information we hold on your account, you may request a summary by contacting support. We will respond within a reasonable period. If you decide to close your account, submit a closure request in writing; we will confirm receipt and process it in line with our retention schedule. You are not required to give a reason, though feedback helps us improve the service for others.
Sign in and open the wallet section to see your full transaction log, including payment method, amount, and status for each entry.
Submit a correction through the support form if your registered name, contact number, or payment details need updating. We verify changes before applying them.
Write to our support address to ask what data we hold on your account. We will respond with a summary within a reasonable timeframe.
Send a written closure request to support. We will confirm receipt, settle any pending balance, and process the closure in line with our data retention schedule.
If you have a question about these terms or need to act on a right described above, use one of the contact routes below. We do not publish operating hours we cannot verify, but we aim to respond to written queries as promptly as our team allows.
Submit a query or correction request directly through the account support form. Include your registered account ID and a brief description of your question.
Write to our support address for account-related term queries, data requests, or closure instructions. Keep a copy of your message for your records.
Open the chat widget from any page while signed in to ask a quick question about your account terms or to be directed to the right support route.
We take a straightforward approach to the data your account generates and the security measures that protect it.
We collect only the account and transaction data needed to operate your wallet and process payments through bKash, Rocket, or Bank Transfer. We do not sell your data to third parties. Retention periods follow the schedule described in our privacy policy.
Your account is protected by password authentication. We recommend using a unique password and reviewing your active sessions in account settings if you access the platform from multiple devices. Report any suspicious activity to support immediately.
We use session cookies to keep you signed in and functional cookies to remember your account preferences. You can review and adjust cookie settings through your browser. Disabling functional cookies may affect how your account behaves across sessions.
To request a change to how we handle your account data, or to ask a question about a specific clause in these terms, write to our support address. We will confirm receipt and respond with the relevant policy detail or escalation path.
Answers to the questions we hear most often about how these terms work in practice.
Yes. Any deposit or withdrawal processed through bKash, Rocket, or Bank Transfer is covered by these terms on the 22ee side. The payment provider's own conditions also apply to the transfer itself. Both sets of terms govern the full transaction.
We note the revision date at the top of this page when terms change. If you continue using your account after the revision date, that counts as acceptance. If you disagree, contact support before the change takes effect to discuss your options, including account closure.
Your account is accessible from mobile and desktop browsers once you have agreed to the current terms. Session continuity across devices is subject to the sign-in rules in your account settings. If a session expires, sign in again to restore access.
Submit a correction request through the support form or by email. Include your account ID and describe what needs changing. We verify corrections before applying them, so allow a short processing period before the update appears in your account.
We hold the registration details you provided, your transaction history, and session data needed to operate your wallet. To request a summary of what we hold, write to our support address. We will respond within a reasonable period with the relevant information.
Access depends on your local law and the eligible regions we serve. These terms describe how the platform works for eligible accounts, but they do not override local legal restrictions. If your region becomes ineligible, we will notify you through your registered contact details.