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These terms set out how 22ee operates, what obligations apply to your account, and where this policy reaches. Access and eligibility depend on your local law and eligible regions in Bangladesh.
22ee operates under terms that govern every account registered through this platform. Your use of the site — browsing, account creation, wallet transactions or game access — constitutes acceptance of the terms shown at the point of registration. These terms are not a guarantee of access; availability depends on your local law and the eligible regions we serve at the time you log in. We update these terms when the policy changes. The version shown in your account area at login is the current one. Where your account involves transactions through bKash, Rocket or Bank Transfer, the transaction rules of those services also apply alongside ours — we do not override external payment operator terms. If there is a conflict between a translated summary and the primary policy text, the primary text takes precedence. Questions about how a specific clause applies to your account can be sent through the support route listed on your account page. We aim to respond to policy-related queries through the same contact channels we use for account support, so no separate process is needed.
Understanding where our terms apply helps you know when to check the policy and when a third-party operator's rules take over. The four areas below define the boundary clearly.
Our terms govern account creation, login behaviour, session management and account suspension. Rules about identity verification and account freezes sit inside this scope. Access itself depends on your local law and eligible region — we cannot override that determination on your behalf.
Wallet deposits and withdrawals processed through bKash, Rocket or Bank Transfer fall within our policy for the steps we control — initiating, recording and confirming on our side. The payment operator's own terms cover their part of the transfer; both sets of terms apply simultaneously.
Game content sourced from studios available in our lobby, promotional notices shown on the site, and account communications we send are all covered by this policy. We are responsible for what we publish; we are not responsible for content displayed by external links you follow.
Payment processors, game studios and any external service you reach through our platform operate under their own terms. Our policy does not extend to their systems. If a dispute arises with a third-party provider, their support routes apply and our terms do not bind them.
You hold several practical rights related to your account records, personal information and support access. Reviewing your transaction history is available directly inside your signed-in account area — the history shows all wallet activity including bKash, Rocket and Bank Transfer movements recorded on our side. If account details are incorrect — name, contact address or linked payment method — you can submit a correction request through the account settings page or through support. We do not amend records arbitrarily; corrections require the same identity confirmation used at registration. For policy questions that go beyond routine support, you can submit a written query through the published contact route. We handle those queries through the same team that manages account issues, so you do not need to open a separate case type. Your right to close an account and request data removal is outlined in the data-handling section below.
Open your account wallet page to see the full transaction log. Each entry shows method, amount, status and date as recorded on our platform. bKash and Rocket transactions appear with their reference identifiers so you can cross-check against your wallet history.
Submit a correction through account settings or via the support contact route. Identity confirmation is required. We do not accept verbal or unverified change requests. Once confirmed, updates reflect in your account within the period stated on the correction form.
Send your query through the published support route — no separate legal contact is needed. Describe the clause or situation in question. Our team will respond with the applicable policy section and, where relevant, the next step for your account.
Account closure requests are handled through support. Pending transactions must settle before closure completes. After closure, data retention follows the schedule in our data-handling terms. You can request a summary of retained data at the time of closure.
Policy questions follow the same contact paths as account support. Use the routes below — all are published on the site and visible when you are signed in.
Open the chat widget from your signed-in account page. Describe your policy question in the first message so the team can route it correctly. This route handles both account issues and written policy queries.
Send your query to the email address shown on the Contact page of the site. Include your registered account identifier and the policy section your question relates to. We respond through the same address.
The Help section in your account area covers common policy questions with published answers. Check there first — many correction and data requests have a self-service path that does not require a support ticket.
We collect only the information needed to operate your account, process transactions and comply with the obligations that apply in eligible regions. Here is how each area works.
Account data — name, contact detail, transaction records — is held securely and used only for account operation and support. We do not sell personal data to third parties. Payment data passing through bKash, Rocket or Bank Transfer is handled under the respective operator's terms as well as ours.
We use cookies to maintain your session, remember your login state across devices, and measure which parts of the site you use. You can manage cookie preferences through your browser settings. Disabling session cookies will affect your ability to stay signed in across pages.
We retain account and transaction records for the period required by the terms applicable to eligible regions. After that period, records are deleted or anonymised. If you request account closure, we will confirm the retention period that applies to your account at that time.
Your account password and login credentials are your responsibility to keep private. If you suspect unauthorised access, contact support immediately through the chat or email routes above. We do not ask for your password through any support channel — treat any such request as suspicious.
These are the questions we hear most often about policy, rights and how our terms apply to accounts in Bangladesh.
Access and eligibility depend on your local law and the eligible regions we serve at the time of your session. This policy governs your account if access is permitted. Where local law restricts access, our terms cannot override that. Check the eligibility notice shown during registration.
Our policy covers the platform-side steps for transactions processed through bKash, Rocket and Bank Transfer — initiating, recording and confirming on our end. Each payment operator applies their own terms to the transfer on their side. Both sets of terms apply when you transact.
Open account settings and use the correction form, or contact us through the support chat or email route. Identity confirmation matching your registration details is required before any change is applied. We do not process unverified correction requests regardless of the channel used.
Yes. Submit a data request through the support email route, including your registered account identifier. We will confirm what data is held and the format in which we can provide it. The response follows the timeline stated in the data-handling section of our full terms.
After account closure, we retain records for the period required under the terms applicable to eligible regions — typically transaction records and identity verification data. At closure you can ask us to confirm exactly what is retained and for how long. After the retention period, data is deleted or anonymised.
Send a written query through the support email address shown on the Contact page. Describe the clause and the situation in detail. Our team will reference the applicable policy section in the reply. If the matter remains unresolved, the escalation path is described in the full terms document on the site.