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At 22ee, we collect and use your personal data only to operate your account and support your access through bKash, Rocket, and Bank Transfer. This policy explains what we collect, why we collect it, and what choices you have — your use of this service depends on local law and applies only to eligible regions.
This privacy policy applies to all personal data 22ee collects when you register, log in, use account features, or contact support. We collect your name, contact details, device identifiers, and transaction records associated with your payment method — including bKash wallet numbers, Rocket account references, and Bank Transfer details — to operate your account and respond to your requests. We do not sell your personal data to third parties. Data is shared only with payment processors, identity verification partners, and infrastructure providers required to run the service. We retain account records for as long as your account is active and for a period after closure as required to meet our operational and legal obligations. Whether this policy applies to you depends on your local law and the region in which you access the service. If you are unsure whether you are in an eligible region, review the access terms shown in your account before continuing. We update this policy when our practices change; the current version is always available at 22ee/privacy-policy/ and applies from the date shown at the top of that page.
bKash wallet references linked to your account are used solely for deposit and withdrawal processing. We store only the reference details needed to match transactions to your account record.
Rocket payment details are handled through our payment processing partner. We do not store full account credentials — only the transaction reference and status needed to complete your request.
Bank Transfer records include the account name, bank name, and transaction reference you submit. These are retained for account reconciliation and are not shared beyond our payment processing chain.
This policy has a defined scope. Understanding what falls inside and outside it helps you know exactly where your data rights apply on 22ee and where separate terms govern your interaction.
Login credentials, session tokens, and device identifiers used when you sign in to 22ee are covered by this policy. We use these to authenticate your session and detect unauthorised access attempts on your account.
Payment references for bKash, Rocket, and Bank Transfer are within scope. We process these to complete deposits and withdrawals and to maintain an accurate record in your account wallet history.
Public pages, game lobby content, and promotional notices on 22ee are not personal data and fall outside this policy. Your interaction with those pages may be recorded in aggregate analytics only.
Payment processors, identity verification providers, and external support tools operate under their own privacy terms. Once data passes to a third party to complete a transaction, that party's policy governs how they handle it.
You have practical options for managing the personal data 22ee holds about you. To review the records we hold, log in and open the account profile section — your registered contact details, linked payment references, and transaction history are visible there. If any detail is incorrect, use the account settings fields to submit a correction; for changes we cannot process automatically, contact support through the help route in your account. You can ask us what data we hold, request a correction to inaccurate details, or raise a concern about how your data has been handled. Where your local law gives you a right to request deletion or restriction, you may submit that request through the support channel — we will respond within a reasonable period and explain what we can and cannot action given our operational and legal retention obligations. Access to these rights depends on your local law and eligible region.
Open the account profile page after logging in. Your contact details, linked wallet references such as your bKash or Rocket number, and your transaction history are displayed there for you to check at any time.
Use the editable fields in account settings to update contact information. For corrections that require identity verification, the support route in your account will guide you through the steps shown there.
If you have a question about how a specific piece of your data is used, contact us through the published support channel. Describe the data in question and the concern; we will respond with the relevant detail.
Where your local law provides a right to restrict or remove data, submit a written request via our support route. We will confirm receipt and let you know what can be actioned under our retention requirements.
If you have a question, concern, or request related to this privacy policy, use the contact routes available in your 22ee account. We do not publish response time commitments, but all privacy-related messages are reviewed and answered through the channels below.
Open the help section inside your logged-in account to send a message about your data or privacy rights. This is the primary route for account-specific questions.
Send your privacy question or data request to the support email address published on the 22ee contact page. Include your registered account reference so we can locate your records.
The 22ee help centre at 22ee covers common privacy questions including how to update account details and what records we retain. Check there before submitting a request.
We apply consistent practices across data collection, storage, and access to keep your account records accurate and secure. These are the areas that matter most to members who use bKash, Rocket, or Bank Transfer through their 22ee account.
We use session cookies to keep you logged in and analytics cookies to understand how pages are used in aggregate. You can manage cookie preferences through your browser settings; disabling session cookies will affect your ability to stay signed in.
Your account is protected by password authentication and session management. If you notice an unexpected login or change to your account details, use the account security section to review active sessions and update your credentials.
We retain personal data for as long as your account is active and for a period after closure to meet operational requirements. Payment references such as bKash and Rocket transaction records are kept for reconciliation purposes as required.
When this policy changes, the updated version is published at 22ee/privacy-policy/ with a revised date at the top. To request changes to your data or ask about a specific retention decision, contact us through the support route in your account.
These are the questions members ask most often about how 22ee handles personal data, account records, and privacy rights.
We collect your name, contact details, and the device information used during registration. Once you add a payment method, we also store the reference details for that method — such as your bKash wallet number or Rocket account reference — to link transactions to your account.
We share data only with the service providers needed to operate your account: payment processors for bKash, Rocket, and Bank Transfer transactions, identity verification partners, and infrastructure providers. We do not sell your data. Each provider handles data under its own terms.
Log in and open your account profile. Your registered contact details, linked payment references, and transaction history are shown there. If you need a broader record of what we hold, contact us through the support channel in your account and we will assist.
Where your local law provides a right to request deletion, you can submit a request through our support route. We will confirm what can be removed given our retention obligations. Some records — such as transaction references required for reconciliation — may need to be kept for a defined period.
Payment references are stored in association with your account and accessed only by systems involved in processing your transactions. We do not store full wallet credentials. Access to payment records is restricted to authorised personnel and the processing partners involved in completing your request.
After account closure, we retain the data required to meet our operational and legal obligations for a defined period, then remove it from active systems. The retention period and what is kept depends on the type of record and applicable requirements. Contact support for details specific to your account.